I, the undersigned Nejib Ben Amer, born in Catania on 19/08/1991, declare the following: On 25/01/2020, I receive an email from the Betfair.it verification department for a routine check (so far all right) and I am asked: Proof of residence (invoice) Identity document (already provided but I send again) Selfie with the document Screenshot of my paypal account Card associated with my paypal account I immediately provide what is requested by the verification department in order to facilitate their work. After 3 days I try to log in but I continue to encounter the error (a technical error has occurred, contact customer support ". So I decide to get in touch with the Customer Service and ask for additional information. I turn the screenshot of paypal which I promptly send for the second time. Another 2 days go by and I return to live chat to ask for an update in this regard. I am asked for the source of the funds by making a screenshot of my financial transactions (I think it is a violation of privacy), but for fear of never revising my frozen funds in the account, I agree to the violation of privacy and I send the screenshot with detailed transactions and proofs of deposit on Betfair. I am told "do not worry, tonight it will 100%, if you are unable to enter please contact us again. "In the evening I try to log in but still nothing, so I go back to live chat to ask once again for information actions. A rude guy answers me, this Marco from the verification department, probably frustrated (I have the screenshots of the conversation) saying "look they replied that they need 24 hours for a last review, after which his account will be reopened", I just quote the salient message because the operator will probably have had a difficult day or is about to leave the company, otherwise he could not have sent insults for no reason, I have always been friendly until the greeting. I wait 24 hours and we arrived yesterday (01/02/2020). I am told that they have not yet received a reply and I have to wait another 72 hours. I now no longer having valid alternatives, I can only appeal to your help. I consider the work of the dealer in question against any privacy and data processing legislation. I request the immediate reopening of the gaming account (having approved any type of document in my possession). I did not specify in the request why I never needed it but in this historical and POLITICAL period, I feel compelled to tell you. My parents are from Tunisia, I am black. I DON'T WANT TO BELIEVE that this is the reason, but for the record I felt like telling you. I look forward to hearing from you and thank you in advance for your help. Sincerely, Nejib Ben Amer