Bet-at-home Withdrawals & Deposits — UK Status (as of July 2026)

Bet-at-home (bet-at-home.com) is a brand of bet-at-home.com AG, an online betting and gaming company listed on the Frankfurt Stock Exchange. For the market in Great Britain, the brand was offered by bet-at-home.com Internet Limited (Malta) under UK Gambling Commission remote licence 039091-R-319322-006 (account number 39091). 

The licence is listed on the UKGC public register with the status Surrendered, effective 22 September 2022, and the associated domains — bet-at-home.com, bet-at-home.co.uk and uk.bet-at-home.com — are listed as Inactive.

In practical terms, this means bet-at-home is not offered as a UKGC-licensed property to players in Great Britain. Legalbet.uk does not provide withdrawal guidance, deposit instructions or payment-method walkthroughs for bet-at-home on this page. UK players should confirm any operator's current licence and domain status directly on the UKGC public register before depositing funds.

Status Summary

What "Surrendered" Means on the UKGC Register

On 7 July 2022, the Gambling Commission suspended the operating licence of bet-at-home.com Internet Limited under section 118(2) of the Gambling Act 2005 while it reviewed section 116, citing suspected social responsibility and anti-money laundering failings as key considerations. Rather than complete the review, the operator announced that it had surrendered its UKGC licence and permanently exited the British market. The public register records the licence as Surrendered, with an end date of 22 September 2022.

A Surrendered licence means the entity no longer holds any UKGC authorisation. For UK players, this is a clear signal not to open an account on any bet-at-home domain expecting UKGC-level protections. Depositing or attempting to withdraw funds via a site that is not a UKGC-licensed property carries materially different risks than using a UKGC-licensed site.

If You Held a Balance with bet-at-home

Following the market exit, the operator set out a wind-down process for GB customer funds: account holders could withdraw funds directly from their betting accounts until 30 September 2022, and after that date could request the return of funds by contacting the operator directly, with a final deadline of 30 June 2023. Both deadlines have passed.

If you previously held a bet-at-home account with funds remaining and were unable to recover them, the following routes are available for assistance and dispute resolution:

For payment disputes specifically tied to a card or bank transaction, your card issuer or bank's chargeback procedure may also apply.

UKGC-Licensed Bookmakers Available to GB Players

The following bookmakers hold active UK Gambling Commission licences and offer regulated deposit and withdrawal services to players in Great Britain:

• Bet365 — UKGC licensed
• William Hill — UKGC licensed
• Paddy Power — UKGC licensed
• Betfair — UKGC licensed
• Sky Bet — UKGC licensed

Verify current licence status at gamblingcommission.gov.uk before opening an account or depositing funds.

Responsible Gambling

• GamStop: gamstop.co.uk — UK-wide self-exclusion across UKGC-licensed sites
• BeGambleAware: begambleaware.org — free advice and support
• GamCare: gamcare.org.uk — National Gambling Helpline 0808 8020 133
• Gambling Therapy: gamblingtherapy.org — international support

18+ only. Gambling involves risk. Please gamble responsibly.

#ad — legalbet.uk may receive commission from UKGC-licensed operators linked on this page. legalbet.uk does not receive commission from, and does not endorse, bet-at-home.

Historical Reference: Withdrawal & Deposit Functionality on bet-at-home

Operator and Platform

bet-at-home was founded in December 1999 in Wels, Austria, and its website went online in March 2000. The parent company, bet-at-home.com AG, is headquartered in Düsseldorf and listed on the Frankfurt Stock Exchange. For the market in Great Britain, the brand was offered through bet-at-home.com Internet Limited under UKGC remote licence 039091-R-319322-006, held from 1 November 2014, covering remote casino and remote real-event betting.

Account Verification

Account verification (KYC) was required before deposits or withdrawals could be processed. Users were required to submit identity and address documentation. The procedure applied under the UKGC licence conditions in force at the time.

Deposit and Withdrawal Categories

The platform supported deposits and withdrawals during its UK-facing period. Payment categories included debit cards, e-wallets, and bank account-based transfer methods. Credit card deposits were not accepted, in line with the UKGC ban on credit-card gambling that took effect in April 2020.

Limits

Minimum and maximum deposit and withdrawal limits applied and varied by payment method and account status. Specific figures are not reproduced on this page.

Processing

Processing windows for withdrawals varied depending on the payment category and on individual account conditions, including the completion of KYC and any active bonus terms. Detailed method-by-method timings, fee schedules and step-by-step instructions are not provided on this page.

Withdrawal Conditions That Applied

• Account verification (KYC) completion before any withdrawal could be processed.
• Satisfaction in full of any active bonus wagering terms before a withdrawal could be completed.
• During the July 2022 licence suspension, betting and depositing were unavailable, but the suspension did not prevent customers from accessing their accounts and withdrawing funds.

Regulatory Action of Record

On 7 July 2022 the Gambling Commission suspended the operating licence of bet-at-home.com Internet Limited under section 118(2) of the Gambling Act 2005, pending a review under section 116, with suspected social responsibility and anti-money laundering failings cited as key considerations. 

The operator subsequently surrendered its licence and exited the British market without completing the review; no separate sanction is recorded against the business on the UKGC public register. The register records the licence as Surrendered as of 22 September 2022. The current UKGC public register is available at gamblingcommission.gov.uk to verify the live position for any operator and domain.

18+ · Gamble Responsibly · GamStop: gamstop.co.uk · GamCare: 0808 8020 133

Artem Mitko

Top bookmaker expert

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