Complaints
In progress
Withdrawal impossible
5 Jan 2023, 11:41
0
My daughter won £130 and now is unable to withdraw her winnings due to impossible verification process. She is now self excluded and very stressed out with 3 young children. The worst casino practices online ever!!!
Amount:
130 £
#ad. Full T&Cs apply. New UK customers only. The qualifying bet should be either a single or multiple bet, start at £10, and have 1.9 or greater odds. 5 Free bets include: 1 x £10 Free bet on horse racing, 1 x £10 Free bet on football, 2 x 10 Free bet in-play, 1 x £10 Free bet Acca. Max payout – £500. 7 day expiry. 18+ only. BeGambleAware.org.
#ad / 18+. From 9am on the day of the race. Max £1,000 enhancement per bet. Applies to singles & multiple bets. Full T&Cs apply. www.begambleaware.org
#ad / 18+. New bettors; Code PLAY10; Wager deposit & bonus 8x; Max qualifying bet stake=initial bonus; Valid 60 days; Min odds, bet and payment method exclusions apply. Full T&Cs apply. www.begambleaware.org
#ad / 18+. New players only. Minimum £10 qualifying bets, stake not returned. Free bet terms: minimum odds of 1.5 and a £30 wager with no refund on the stake. Bets must be at evens or above (1/1). Bet the actual balance first. Maximum conversion: £200. Promotional value expires seven days after issuance. Withdrawal requests void any active bonus. Skrill payments are excluded. Full T&Cs apply. www.begambleaware.org
#ad / 18+. New customers only. Register (excl. 13/04/24) with WELCOME50. First bet £10+ at Evens (2.0)+ on Sports within 7 days to get Free Bets: £20 In-Play, £20 Acca & 50 x £0.20 (£10) Free Spins on Fishin’ Frenzy within 10 hours of settlement. 7-day expiry. Eligibility & payment exclusions apply. Full T&Cs apply. www.begambleaware.org
#ad / 18+. Stake £10+ on each of your 1st, 2nd and 3rd bets at minimum odds of 1.5 (1/2). For any of the qualifying bets settled as a loss, you'll receive a £10 free bet. Free bets will be valid for any 3+ leg multiple - minimum odds of 3.0 (2/1). We'll credit you with 20 free spins after two qualifying bets. Free spins for John Hunter and the Book of Tut Respin. Full T&Cs apply. www.begambleaware.org
#ad / 18+. Only UK bettors can claim the new customer offer. Not applicable on Trixie/Patent/Yankee. One Free bet per person is allowed. The maximum odds permitted with the Free bet are 100/1 single or combined. Customers who deposit using Neteller/Skrill do not qualify for this offer. Any returns from the Free bets will be paid back into your account minus the Free bet stake. Full T&Cs apply. www.begambleaware.org
#ad / 18+. New Players Only | Min £20 qualifying bets stake not returned | Free bet – one-time stake of £40, min odds 1.5, stake not returned | 1X wager the winnings | Wager from real balance first | Wager calculated on bonus bets only | Max conversion: £200 | Valid for 7 Days | Withdrawal requests void all active/pending bonuses | Excluded Skrill and Neteller deposits. Full T&Cs apply. www.begambleaware.org
#ad / 18+, Welcome Bonus: New Players only, 1st Deposit, Min Deposit: £10, max £10 bonus, valid for 14 days, bets must be placed at odds of 1/1 or greater and be settled within 14 days of placement. System bets not eligible. Full T&Cs apply. www.begambleaware.org
#ad / 18+ / Full T&Cs apply. www.begambleaware.org